General Terms and Conditions of Sale

Article 1 — Purpose – Definitions – Scope

1.1 Purpose

These general terms and conditions of sale (hereinafter "T&Cs") define the rights and obligations of AE RÉSEAUX operating under the brands ADOPTE UNE CONCIERGERIE and LES GRAINES NOBLES (hereinafter "the Company") and its professional or consumer client (hereinafter "the Client") for the following services:

• Event staff placement (hosts, reception and event hostesses)
• Provision of models for photos, fashion shows and promotional events
• Provision of photo and video models
• International selection of high-end models and mannequins for product launches and receptions
• Placement of specialized personnel for fashion and luxury
• Event organization and coordination

1.2 Definitions

• "Provider": any natural or legal person (employee, subcontractor, partner) acting on behalf of the Company in performing services.
• "Model": adult natural person whose activity consists of presenting products, clothing or accessories to the public, in accordance with labor code provisions relating to models.
• "Photo Model": adult natural person posing for photographic or video shoots for advertising, artistic or promotional purposes.
• "Placement": connecting or temporarily providing personnel for the Client.
• "Booking": confirmed reservation of a service.

1.3 Acceptance

Any order implies full acceptance of these T&Cs by the Client. No special conditions may prevail over the T&Cs without written acceptance by the Company. Electronic signature of the contract or quote constitutes express acceptance.

Article 2 — Contract Formation – Electronic Signature

2.1 Quote and Contract

Services are subject to a quote or contract specifying the nature of services, locations, rates, billing basis, any surcharges, fees and special conditions. Unless otherwise stated, offers are valid for three (3) months.

2.2 Mandatory Electronic Signature

The Company operates exclusively with electronically signed contracts. No service is payable without prior contract signature by the Client. Electronic signature has the same legal value as handwritten signature in accordance with eIDAS Regulation (EU) No. 910/2014 and Article 1367 of the Civil Code.

2.3 Modification/Cancellation by Client

Any modification or cancellation request must be received at least 3 calendar days before services begin. After this deadline, the Company may refuse the modification/cancellation; in this case, the full price remains due and amounts paid are retained. Urgent services requested less than 24 hours in advance may incur an urgency surcharge as stated in the quote.

Article 3 — Specific Provisions for Modeling and Staff Placement

3.1 Modeling and Photo/Fashion Models

The Company commits to:

• Comply with labor code provisions relating to models (Articles L. 7123-1 et seq.) and model agencies (model agency license)
• Ensure that models are of legal age and have required work authorizations
• Frame working conditions in accordance with applicable collective agreements
• Respect the image rights of models, which are contractually defined for each service
• Ensure the dignity of persons during photo and video shoots

3.2 Event Staff Placement

Personnel placement (hosts, hostesses, models, mannequins) is carried out in accordance with labor code provisions on temporary work and placement. The Client is prohibited from employing placed staff under conditions not compliant with the contract or contrary to current regulations.

3.3 Client Obligations

The Client commits to:

• Ensure a healthy, safe working environment compliant with regulations
• Provide accurate information about expected services
• Not unilaterally modify service conditions
• Immediately report any incident to the Company

Article 4 — Rates – Surcharges – Fees

4.1 Rate Base

Services are billed based on unit rates or packages stated in the quote/contract. Travel expenses are billed according to the schedule stated in the offer.

4.2 Surcharges

Unless otherwise specified, the following surcharges apply to the base hourly rate:

• Sunday: +10% for all hours worked on Sunday
• Night: +20% for all hours worked between 9PM and 6AM
• Public holidays: +100% for all hours worked on a public holiday
• Urgent (less than 24h): surcharge as per quote

Article 5 — Billing and Payment

5.1 Payment Terms by Service Type

5.2 Payment Methods

Invoices are payable by bank transfer or SEPA direct debit. The Company does not accept payment by check or cash.

5.3 Late Payments

5.4 Collection

Any invoice unpaid more than 30 working days overdue will be automatically forwarded to a collection agency or bailiff. Collection costs will be entirely borne by the debtor Client.

Article 6 — Compliance with French and European Law

6.1 Compliance Commitment

The Company and Client mutually commit to conducting their activities in strict compliance with:

• Applicable French law (Labor Code, Commercial Code, Penal Code, Civil Code)
• European Union law
• Collective agreements applicable to the modeling and events sector
• Local regulations where applicable

6.2 Prohibited Activities

The Company categorically refuses to provide services for activities that are:

• Illegal, fraudulent or contrary to public order and morality
• Detrimental to human dignity
• Involving minors without required legal authorizations
• Related to prostitution or procuring
• Constituting concealed employment or labor trafficking
• Violating third-party intellectual property rights

Any suspicious or non-compliant service request will be immediately refused and may be reported to competent authorities.

Article 7 — Anti-Money Laundering and Counter-Terrorism Financing (AML-CTF)

Article 8 — Non-Discrimination and Respect for Diversity

8.1 Commitment Against Discrimination

In accordance with Articles 225-1 et seq. of the Penal Code and Labor Code provisions (L. 1132-1 et seq.), the Company firmly commits against any form of discrimination based on:

• Origin, sex, morals, sexual orientation, gender identity
• Age, family status, pregnancy
• Genetic characteristics, membership or non-membership of an ethnic group, nation or race
• Political opinions, union or mutual activities
• Religious beliefs, physical appearance, surname
• Place of residence, health condition, disability
• Particular economic vulnerability

8.2 LGBTQ+ Protection

The Company guarantees a respectful and inclusive work environment for all LGBTQ+ persons (lesbian, gay, bisexual, transgender, queer and others). Any discrimination, harassment or discriminatory remarks based on sexual orientation or gender identity is strictly prohibited and may result in immediate contract termination at the exclusive fault of the Client.

8.3 Sanctions

Any discriminatory behavior by the Client or their representatives towards Company staff may result in:

• Immediate suspension of service
• Contract termination at the exclusive fault of the Client
• Full payment of amounts due
• Reporting to competent authorities
• Legal proceedings where applicable

Article 9 — Confidentiality

Each party commits to confidentiality of the other party's information, before, during and after services; disclosure is only authorized to persons needing to know for execution, including third-party providers, and to comply with law or court order.

The Company works with subcontractors, employees and partners who are all bound by strict confidentiality and non-solicitation clauses. These same clauses apply to each client contract.

Article 10 — Non-Solicitation Clause

Article 11 — Liability – Insurance – Limitation

11.1 Best Efforts Obligation

The Company is bound by a best efforts obligation. When acting as intermediary/agent, its liability cannot be engaged for third-party Provider execution (delays, non-conformities, damages), except for its own fault in selection or supervision.

11.2 Compensation Cap

In any event, the Company's liability is limited to the amount of services actually paid by the Client under the disputed contract. The Company cannot be held liable for indirect, intangible or unforeseeable damages.

11.3 Insurance

The Company has professional liability insurance covering damages caused in the course of its activities. Insurance certificates are available upon request.

Article 12 — Intellectual Property and Trademarks

AE RÉSEAUX owns the trademarks "ADOPTE UNE CONCIERGERIE" and "LES GRAINES NOBLES", duly registered with the National Institute of Industrial Property (INPI).

Any reproduction, representation, use or adaptation, total or partial, of these trademarks, logos, visuals and content, by any means, without prior written authorization from the Company, is strictly prohibited and would constitute infringement punishable under Articles L. 713-2 et seq. of the Intellectual Property Code.

Article 13 — Force Majeure

The Company cannot be held liable for any failure or delay in contract execution in case of force majeure as defined in Article 1218 of the Civil Code, including: natural disasters, epidemics/pandemics, wars, acts of terrorism, general strikes, major technical failures, administrative or governmental decisions.

Article 14 — Personal Data

Personal data collected is processed in accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and the Data Protection Act of January 6, 1978 as amended. For more information, consult our Privacy Policy.

Article 15 — Consumer Mediation (Consumer Clients)

Consumer Clients may have free recourse to a consumer mediator for amicable resolution of any dispute with the Company. The Company guarantees effective access to a mediation system.

The competent consumer mediator can be contacted upon request to the Company, who will provide their contact details.

Prior to mediation, the Client must address a written complaint to the Company. Mediation does not apply to disputes between professionals.

Article 16 — Applicable Law – Jurisdiction

These T&Cs are governed by French law. In case of dispute, and after failure of any amicable settlement attempt, the courts of Strasbourg shall have sole jurisdiction, including in summary proceedings, warranty claims or multiple defendants.

Article 17 — General Provisions

If any provision of these T&Cs is declared null or unenforceable, the other provisions shall remain in force. The Company's failure to enforce any Client breach of obligations shall not be construed as a waiver of its right to enforce them subsequently.